EMSAŞ has adopted a quality culture that is sensitive to customer requirements, reliable, open to change, and committed to continuous improvement.

For this purpose, it will:

• Improve all process, product, and service quality with the full participation of employees,

• Utilize developing technologies for products and services that meet customer expectations and standard requirements,

• Ensure continuous improvement in all results obtained,

• Establish long-term cooperation and trust-based dialogue with customers.